MEMBERSHIP UPGRADES
You may upgrade your membership (including membership renewals) at any time during your membership term by emailing lionskravmaga@gmail.com. For upgrades during a current membership term, the upgrade effective date will be the same as the next tuition payment date and will last for the full term. For example, if you upgrade to a 12-month membership halfway through your 6-month membership, your 12-month membership will start the next payment date for the full 12 months, starting at that point (it will not retroactively include the months that have already passed).
All of our Adult/Teen memberships renew automatically at a 3-month term, but you can give notice to upgrade to a 6- or 12-month membership at any time. All requests require 24 to 48 hours to process.
All of our Krav Junior memberships renew as month-to-month memberships, but you have the option to upgrade to the trimester membership rate.
MEMBERSHIP HOLDS
The hold policy allows you to temporarily suspend your membership in accordance with the following terms:
• You may freeze your membership once per contractual term for a minimum of one month and a maximum of three (3) consecutive months, in one-month increments, for a fee of $10 per month in place of tuition.
• The remaining time on your membership, and the associated tuition bills, will resume after the freeze period is over.
• The period during which your membership is on hold does not count towards your membership term. If you have a 12-month membership, and you decide to go on hold for a month after attending classes for 6 of those 12 months, the remaining 6 months of your 12-month membership will resume after your hold period is over.
• Any tuition bills that are due before the start of the freeze period will still be due on schedule.
• If you are part of a Family Plan in which a 3rd person's tuition is free, the family discount will be suspended during the freeze period. The Family Plan discount only applies when 2 members are paying full-fee tuition for that month.
To freeze your membership, fill out the Membership Freeze Request Form a minimum of 48 hours prior to the start of your hold term to allow time for processing your request.
EXEMPTIONS
Medical Exemption -- If a doctor orders you to not engage in rigorous physical activity due to pregnancy, an injury, or illness, you may provide Lions Krav Maga with written documentation from your doctor, and we will waive the hold fee and hold term limits.
Required Travel -- If you are on military deployment, or are required to travel for work or school, you may provide Lions Krav Maga written documentation of these requirements to have the hold fee and hold term limits waived.
MEMBERSHIP CANCELLATION
There are three types of cancellation:
• Standard Non-renewal
• Contract Buy-out
• Contract Exempt Cancellation
Non-Renewal -- In order to prevent the automatic renewal of your membership, we must receive a written notice of non-renewal via the Membership Cancellation Request Form, or via email to lionskravmaga@gmail.com, at least 30 days prior to the final date of your current membership term.
If we have not received a written request for non-renewal from you by that point, the membership will automatically renew as per the terms in your Membership Agreement. If you wish to still cancel at this point, you have the option to complete the renewal term or to take the Contract Buy-out cancellation option.
Contract Buy-Out -- If you do not wish to complete your contracted membership term, you may opt to buy out your contract by paying the Buy-Out Fee. This fee is equal to your membership's next tuition bill in full, plus 20% of the remaining cancelled tuition bills. For memberships billed monthly, this will equal one month’s tuition in full, plus 20% of the remaining month’s canceled tuition bills. For Platinum memberships, this would equal one full quarter’s tuition in full, plus 20% of the remaining quarter’s canceled tuition bills.
Example: If you wish to cancel your 12-month membership after only 6 months, your Buy-Out fee will equal 1 month in full + 20% of the 5 cancelled months’ tuition bills.
Once you have paid the Buy-Out Fee, your membership will be cancelled with no further membership obligations.
In order to request a Contract Buy-Out, you may fill out the Membership Cancellation Request Form or send an email to lionskravmaga@gmail.com.
Contract Exempt Cancellation* -- The following circumstances will allow for an exemption to the standard cancellation policy.
• A minimum of 30-days written notice of intent to cancel with evidence of permanent relocation 30+ miles away from any Lions Krav Maga submitted to lionskravmaga@gmail.com.
*This exemption does not apply to virtual training memberships.
• A minimum of 48-hour written notice of intent to cancel with evidence of military deployment submitted to lionskravmaga@gmail.com.
• A minimum of 48-hour written notice of intent to cancel submitted to lionskravmaga@gmail.com, along with written verification from your doctor that you have a long-term or permanent illness or injury that prohibits you from further training even with reasonable accommodations.
Once you have sent your written request via Cancellation Form or email, you will receive an email confirmation of your cancellation within 48 hours. If you do not receive your confirmation, please send us another email or text us at (512) 588-3356 to confirm that we received your notice.
We do not automatically cancel memberships due to lack of use.