MEMBER CONNECT SITE

How do I reserve my classes for the week? 

Login to lionskravmaga.zenplanner.com with your email and password, then click on the "Reservations" link. Next, click on "+Reserve Class Times." Click on the class that you would like to attend.  Once you are redirected to the reservation page, first make sure that the dropdown menu shows the correct family member who will be attending the class, and then click the "Reserve" button on the right hand side of the screen.  

We recommend reserving your spot in classes via the Member Connect website since they are capped between 12-24 students.  The easiest way to manage your reservations is through the ZenPlanner mobile app, which is free and available by clicking here.  If the class is full, the Waitlist is a great option. Generally, at least 1 or 2 people end up having to cancel their reservation because something came up, and you will get an email saying you've been moved to the "Reserved" list. 

We prohibit cancellations of reservations within 12 hours of the class start time to allow others who wish to train the opportunity to sign up if there's a spot available.  Everyone has 5 "freebies" for no-shows in class, otherwise each no-show for class will incur a $10 penalty. You may also email lionskravmaga@gmail.com if you find someone else who would like to take your reservation.  We have a Message Board on Facebook that students can use to swap spots in class when needed.  

If you need to use one of these "freebies," be sure to send an email to lionskravmaga@gmail.com before the start time of class with the subject line "Freebie" explaining that you will need to cancel your reservation & that you would like to use one of your "freebies," and we will remove the $10 penalty. 


What if I don't remember or never received my password for the member connect site? 

Click the "Forgot Your Password?" link, enter the email address that you provided us when you enrolled, and click the "Send Email Now" button.  You should receive an email within the next few minutes.  If you do not receive a password reset email within 24 hours, first check your Spam folder or All Mail folder to see if it ended up in there.  If you can't find any email from us, please email us at lionskravmaga@gmail.com to let us know, and we will sort it out with the database administrator. 


EVENTS & PRIVATE LESSONS

How do I sign up for special events, such as tests, seminars, or private lessons? 

Rank Events
To be eligible to test into the next Section, you must be at the highest belt level of your current section and have attended at the minimum number of classes to earn your next rank. 

In order to register for the Rank Event (adults & teens), you will need to complete the requisite classes on your Ranking Checklist Card and get your Permission to Test form signed by Jason or Katie Fryer (forms are available at the front desk). Once these are complete, bring your signed Permission to Test form to the front desk and provide payment for registration. You can charge the full price of the ranking event ($59.99) to your account, or you can pay with a Punch Pass (2 Punches). Your complete registration is due 1 week before the test date. Check out this blog post for some advice on the Rank Examination

In order to be eligible for the Krav Junior Belt Test, your child must have received a stripe for each of the SKILLZ that s/he will be tested on. During each of the three trimesters, students will have the opportunity to earn many of their stripes. To register your child for his/her belt test, fill out and return one of the Permission to Test forms, which are available at the front desk. 

Seminars
There are several ways to register for a seminar. You may send an email to lionskravmaga@gmail.com requesting to be registered, you may register at the link provided on the event page on our website, or you may ask whoever is working at the Front Desk to register you.  If you have a gift certificate or a pass for a free seminar, you must present this to the Front Desk as payment before the day of the event, you will be charged full price the morning of the event.  

Personal Training
Personal Training sessions available to individuals and small groups (up to 4), and prices range between $80-100 per hour, depending on the instructor. Personal Training sessions are an excellent way to perfect your technique and get instant feedback on your proficiency, which leads to rapid progression. 

Click HERE to view our options for Personal Training packages. 

For more information, or to schedule your first session, email us at lionskravmaga@gmail.com. If you'd like to discuss a Personal Training program with a specific instructor, you may contact them directly via email. Here is a list of our instructors who currently offer private lessons: 

Personal Trainers for Adults & Teens:
  • Jason Fryer - Jason@lionskravmaga.com
  • Katie Fryer - Katie.lionskravmaga@gmail.com
  • Eddy Rivas - Eddy.Rivas@gmail.com
  • Erika Luck - Erika.lionskravmaga@gmail.com
  • Thomas Wilkerson - Wilkersonkravmaga@gmail.com
  • Claire Rozmus - Claire.lionskravmaga@gmail.com
  • Karin Dahlstrom - Karin.Dahlstrom@gmail.com
  • Paul Besterman - Paul.lionskravmaga@gmail.com
  • Tom Hill - Thomas.k.hill.78749@gmail.com
  • Jake Jensen - Jake.lionskravmaga@gmail.com
  • Leah Manners - Ljmann@gmail.com
  • Tracy Barksdale - TracyRBarksdale@gmail.com
  • Esik Melland - Esik@vknja.com
  • Kris Perkins - lionskravmaga@gmail.com
Personal Trainers for Kids (age 3-12):
  • Katie Fryer - Katie.lionskravmaga@gmail.com
  • Claire Rozmus - Claire.lionskravmaga@gmail.com
  • Paul Besterman - Paul.lionskravmaga@gmail.com
  • Vanessa Swesnik - Vanessa.lionskravmaga@gmail.com

Event Refund Policy

You may cancel any event registration or private lesson that you have paid for in full with a 100% refund up to 7 days prior to the start date of that event or private lesson if you provide your cancellation and request for a refund in writing to lionskravmaga@gmail.com within that time frame. 

You may receive a 50% refund for cancellations for any event or private lesson that are paid for in full if you cancel and request a refund in writing 48 hours in advance of that event or private lesson's start time.  We do not accept cancellations or provide refunds or credits within 48 hours to the start date of the event or private lesson.

The standard method for an event or private lesson refund is a credit to your Lions Krav Maga account. If you prefer to have the fees refunded to you directly, you must request this in writing to lionskravmaga@gmail.com

In the case of deposits paid for special events, that deposit is non-refundable. The remainder of the event fee follows the same policy as that which is stated above. 

MEMBERSHIP HOLDS & CANCELLATIONS

Hold Policy

The hold policy allows you to temporarily suspend your membership in accordance with the following terms:
You may freeze your membership once per contractual term for a minimum of one month and a maximum of three (3) consecutive months in one-month increments for a fee of $10 per month, payable in advance. The remaining time on your membership and the associated tuition bills will be pushed out to begin again after the freeze period is over. Any tuition bills that would have been due during the freeze period will be held until the membership resumes after the freeze period is over. Any tuition bills that are due before the start of the freeze period will still be due on schedule. 

 

To freeze your membership, fill out the Membership Adjustment Form at the front desk or send an email to Lionskravmaga@gmail.com at least 48 hours before the start of your hold term.  We will provide you with an email confirmation of your hold within 48 hours of your request. 

Hold for medical reasons
If a doctor orders you to not engage in rigorous physical activity due to pregnancy, an injury, or illness, you may provide Lions Krav Maga with written documentation from your doctor and we will waive the hold fee and hold term limits. 

Hold for work, school, or military travel
If you are on military deployment or are required to travel for work or school, you may provide Lions Krav Maga written documentation of these requirements to have the hold fee and hold term limits waived.

What is the cancellation policy? 

Most of the Lions Krav Maga memberships run on a term of 3-month, 6-month, or 12-month term, or a 4-month trimester for Krav Junior.  On the first day of the final month of your initial contract term, an adult/teen membership automatically renews on 3-month terms, while a Krav Junior trimester membership will renew on a month-to-month basis. 

 

In order to prevent this automatic renewal and terminate the membership at the end of that membership term, we must receive a written notice of non-renewal either in person at Lions Krav Maga or via email to lionskravmaga@gmail.com at least 30 days prior to the last date of your contract term.  

If we have not received a written request for non-renewal from you by that time, the renewal will be automatically processed. This process will continue unless we receive a written request from you to either cancel the renewals or upgrade to a 6-month or 12-month adult / teen membership, or a Trimester-long Krav Junior membership, at a reduced tuition rate. 

Once you have sent your written request, you should receive an email confirmation of your cancellation within 48 hours. If you do not receive your confirmation, please send us another email or text us at (512) 588-3356 to confirm that we received your notice. We do not automatically cancel memberships due to lack of use. 

What if I send in my cancellation notice late? 

We understand that sometimes life gets in the way and not everyone can make every deadline every time. Therefore, we will only extend your full-price membership for one more month after you provide 30-days notice. The fee for breaking your contract will only be 20% of the remaining cancelled bills. 

 

In what circumstances can I get out of my contract? 

Permanent Relocation / Military Deployment 
If the member is deployed in the military or moves their residence over 30 miles away from a Lions Krav Maga facility, s/he has the right to terminate his/her contract by providing 30-days notice of cancellation in addition to written verification of the deployment or move to lionskravmaga@gmail.com. Once that information is provided, the membership will be terminated 30-days from the date of that notice. 

 

Permanent Disability
If by reason of permanent disability, the member is unable to train, s/he has the right to terminate his/her contract by providing 30-days written notice of cancellation in addition to written verification of the permanent disability from a qualified physician to lionskravmaga@gmail.com. Once that information is provided, the membership will be terminated 30-days from the date of that notice. 


Illness & Injury

Illness
If you have a contagious illness, or an illness that you're not sure if it's contagious or not, please play it safe and stay home and recover before returning to train. Krav Maga training involves pretty close contact with our training partners, and I think everyone would appreciate not being exposed to germs that could get them sick. 

Injury
If you have an injury that limits your ability to train, the first step is to talk to your doctor about whether training will cause further injury. Often in the case of an injury to the hand, shoulder, or arm, the student can simply place the injured limb in a sling and continue training. If that's not possible, simply request a hold on your account (see hold policy above) while you recover. 

We highly encourage you to continue coming to class and watching / taking notes while their membership is on hold due to injury. Being injured sucks for lots of reasons, not least of which is that you don't get to keep doing this fun hobby and keep up with your new friends. Showing up to take notes every once in awhile will prevent you from feeling like you're falling behind or feeling like you're disconnected from the community. Plus, you'll get bonus points for your dedication from all your coaches. ;)

Need a recommendation for a doctor? Here are some of the places that we love here in town. Some of them are a bit of a drive, but they're the best, so we think they're worth it! 
  • Tweaked your back? Have some pesky hip pain? Go see the Dr. Marc at The Joint in Allandale or Dr. Amanda at The Joint in Lakeline. They're excellent chiropractors who will fix you right up. They take walk-ins, and the first adjustment is only $29. 
  • Muscle pain beyond just standard soreness? Visit Dr. Marcus at Airrosti or Dr. Ross at Performance Therapy Group. It's like a mix of light Physical Therapy + deep tissue manual therapy. It's good stuff. 
  • Something more serious? Worried that you may have torn something? Or maybe you've already gone to the people above, but the issue isn't resolving. We recommend visiting the folks over at CHARM, the Center for Healing and Regenerative Medicine. (If your doctor recommends surgery, we also strongly recommend seeing the folks over at CHARM for a 2nd opinion before committing to an expensive, invasive procedure.) This office specializes in regenerative medicine (cutting edge non-invasive medical treatments for soft tissue injuries) and physical therapy for athletes.